Frequently asked questions
Clear answers.
No guesswork.
Find practical answers about classes, memberships, booking and rewards. Member Area shows live availability and your own account information.
Do I need to be fit before joining?
No. Start from your current level. Sessions are coached and appropriate exercise alternatives can be discussed. Complete required onboarding accurately and raise any health concern before training.
What happens in a Tribal class?
The Coach explains the session, demonstrates movements and gives form feedback. Appropriate alternatives can be discussed, and the group completes the coached session together.
How many people are in each class?
A maximum of 12 people.
Why is membership capped at 50?
The cap helps keep the community intentionally small and supports a personal coaching experience.
How do I book?
Existing members log into Member Area to view live classes and book within their membership or credit rules.
Do I need to log in to book?
Yes. Tribal Booking is a separate secure system and requires login.
What is Member Area?
It is the logged-in area for Tribal members, including live classes, bookings, membership information and rewards.
What happens if a class is full?
If a class is full, members can join the waiting list. If someone cancels or reschedules, the available place can then be taken by someone on the waiting list. Member Area is authoritative for live availability.
Can I cancel or reschedule?
Bookings can be managed in Member Area within the rules that apply to the booking. Check the current member terms before making a change.
Why are memberships every four weeks?
Your membership runs in four-week training cycles rather than calendar months. That keeps your weekly class allowance simple and consistent from one cycle to the next.
Can I change membership?
Yes. Log in to Member Area and use the Change Membership button to switch in a few clicks.
What are Tribal Points?
You earn 1 Tribal Point for every €1 spent on eligible Tribal payments and purchases. Once you have at least 100 points, points can be redeemed in multiples of 100 as credit on eligible purchases. Every 100 points provides €5 credit.
What is Payment Streak?
Payment Streak applies only to qualifying recurring Tribal Class memberships. Consecutive successful renewals can add bonus points: Tier 1 is 1 payment at 0%, Tier 2 is 2–3 at 10%, Tier 3 is 4–6 at 20%, Tier 4 is 7–9 at 30%, and Tier 5 is 10 or more at 40%.
Do bundles or drop-ins increase Payment Streak?
No. Bundles and drop-in purchases do not increase Payment Streak. Only qualifying recurring Tribal Class membership renewals advance it.
Do membership changes count as extra renewals?
No. Prorated upgrades or membership changes do not count as an additional renewal for Payment Streak.
Where is Tribal Fitness?
61, Imsiebah Street, Mosta, Malta.
What should I bring?
Wear suitable training clothes and bring water. Ask Tribal before your first visit if you need any specific guidance.
What happens before my first class?
Follow the Get Started process, create your account when instructed, complete required onboarding and book through Member Area.