Terms & Conditions
Effective Date: 17th November 2022Welcome to Tribal Fitness. By accessing or using our website, partnered app, services, personal training, fitness classes, or any equipment provided by Tribal Fitness, you agree to be bound by the following Terms & Conditions. Please read them carefully.
1. General Overview
Tribal Fitness provides personal training, fitness classes, and online coaching services. Participation in any service constitutes acceptance of these terms.
2. Health & Medical Disclaimer
All clients must be in good physical condition and capable of participating in exercise. By using our services, you confirm that:
- You have no medical conditions that prevent you from safely engaging in physical activity.
- You have received clearance from a healthcare provider if required.
- You accept full responsibility for your participation and any outcomes associated with training.
Tribal Fitness and Nathaniel Buhagiar are not liable for injuries or health conditions that may arise during or after participation.
3. Coaching Expectations
- Coaching is a collaborative process designed to help clients achieve their fitness goals.
- The coach will provide structure, guidance, and accountability but cannot guarantee results.
- Clients are expected to participate actively, communicate honestly, and remain open to feedback and goal adjustments.
4. Client Responsibilities
Clients are expected to:
- Arrive on time and prepared for each session
- Be accountable for their effort, consistency, and behaviour
- Provide 12 hours’ notice for cancellations or rescheduling
- Maintain a respectful and positive attitude toward the program and coach
5. Session & Class Policy
- Personal Training Sessions: Approximately 60 minutes.
- Fitness Classes: Not longer than 40 minutes.
- Sessions begin and end at the scheduled time.
- Clients arriving more than 15 minutes late will be considered a no-show and may be charged accordingly.
- Missed classes cannot be replaced or added to future weeks.
6. Cancellation & No-Show Policy
- A minimum of 12 hours’ notice is required for cancelling or rescheduling sessions.
- Sessions cancelled with less than 12 hours’ notice will be charged in full.
- Each client is allowed one free short-notice cancellation, provided notice is given before the session starts.
- No-shows do not qualify for free cancellation.
7. Payment & Membership Terms
- Personal Training: Must be prepaid one session in advance.
- Fitness Classes: Require an active, valid membership to attend.
- All fitness class memberships auto-renew unless cancelled via app, WhatsApp, Messenger, or Stripe.
- All memberships are non-transferable.
Refund Policy
- No refunds are issued for failure to cancel before renewal.
- Refunds may be granted solely at the discretion of Tribal Fitness on an ex gratia basis.
- Membership starts on the day of purchase, not first class attended.
8. Limitation of Liability
By using our services, you agree to release Tribal Fitness and Nathaniel Buhagiar from any and all claims, liabilities, or damages that may result from participation in exercise or training programs.
9. Media Consent
By participating in any of our services, you consent to being photographed or filmed during training sessions. These materials may be used by Tribal Fitness for marketing purposes without compensation or liability.
10. Intellectual Property
All content provided through Tribal Fitness, including workout plans, materials, and branding, is the intellectual property of Nathaniel Buhagiar. You may not reproduce, share, or resell any materials without written permission.
11. Changes to These Terms
Tribal Fitness reserves the right to modify or update these Terms & Conditions at any time. Continued use of services implies acceptance of the revised terms.
12. Tribal Home Kit – Terms & Conditions (Addendum)
This section applies to all clients receiving the Tribal Home Kit.
12.1 Kit Contents
- 1 × Gym Duffle Army Bag
- 1 × Foldable Yoga Mat
- 1 × Squat Wedge
- 1 × Set of 2 Push-Up Bars
- 1 × Set of 4 Resistance Bands
- 1 × Door Anchor
Total: 6 items
12.2 Deposit
A refundable deposit of €95 is required.
The deposit acts as security and does not limit liability for full replacement value.
12.3 Replacement Value
- Gym Duffle Bag – €45
- Foldable Yoga Mat – €30
- Squat Wedge – €20
- Push-Up Bars (set) – €20
- Resistance Bands (set) – €50
- Door Anchor – €15
Total replacement value: €180
12.4 Replacement Value Definition
Replacement value refers to the current cost of replacing an item at the time of loss, damage, or non-return. Values may change over time and are determined by Tribal Fitness.
12.5 Condition & Inspection
- Items must be returned clean and usable
- All returns are subject to inspection
- Tribal Fitness has sole discretion to determine refund eligibility
- Refunds may be full, partial, or denied
12.6 Loss, Damage or Non-Return
- Missing or damaged items are charged at full replacement value
- Deposit is forfeited if items are not returned
- Any remaining balance becomes a recoverable debt
12.7 Membership & Returns
- Kit is linked to a recurring 4-week membership
- Membership continues until cancelled
Cancellation is only valid when:
- Membership is cancelled, AND
- All items are returned within 5 working days
12.8 Return Requirements
- Items must be returned within 5 working days of cancellation
- Returns must be made at Tribal Fitness, Mosta
- Returns must be during official opening hours
12.9 Late or Non-Return
- Membership may be restarted or continued at discretion of Tribal Fitness
- Billing may continue until resolution
- Full replacement charges may apply immediately
- Outstanding balances are treated as debt
- Non-return may be referred to authorities where appropriate under Maltese law
12.10 Agreement
By accepting the Tribal Home Kit, the client confirms that they:
- Accept full responsibility for all items
- Agree to deposit and replacement value terms
- Accept inspection and refund conditions
- Accept 5-day return requirement
- Acknowledge debt recovery terms if needed